Do you need to improve the way you and your team communicate?

Delivered by leading communications specialists, our training services will help take your communications skills from good to outstanding.

What We Offer

From the way you communicate with your teams to the way you engage with your customers, the media and other stakeholders, we help you to get your message across with impact and confidence. Our specialists have decades of experience across a range of sectors including finance and corporate, mining and energy, transport and infrastructure, technology, government and health services, sport, education, media and community.

All our training can be delivered in person or online. Your safety is paramount and any in person training will be conducted with strict adherence to the latest public health guidelines.

Personal Storytelling

If you want to be a leader in your field, then you need to be a great storyteller. Human beings have been raised on stories and in a world awash with information, stories remain the most effective way for you to cut through and connect with your audience. In this training session, we will share some simple but highly effective tools to help you find, tell and amplify your story.

Communicating Change Effectively

Most businesses today are in a state of transformation, from reframing what they do for the digital environment to reshaping their product and service offerings. And we know there will be more change to come. For any change process to succeed though, it’s essential that leaders can communicate the change effectively.

In this session, we will share the tools and techniques needed to clearly and consistently explain the why, what, who and how of the change. And critically, we’ll help you to get your tone just right, so that you can communicate with empathy, confidence and care.

Communications Coaching

All great leaders and managers need to be excellent communicators, but this isn’t a skill that is widely taught. While a very few leaders are “naturals” at communicating effectively, for most, it requires learning new skills and lots of practice. This is the perfect option for you, if you or your leadership team need confidential, one-on-one sessions to take your communications capability from good to great.

Media Training Essentials

Our media training is designed for business owners, current or emerging leaders and managers, to equip them with the skills, techniques and confidence to prepare for and manage media interviews or news conferences sparked by announcements, running issues or critical incidents. The training is very hands-on and is highly customised for each client. You will learn how to shape your messages and then how to communicate them with the right delivery, voice, tone and body language. You will also learn how to manage difficult questions and keep the conversation in your space. The training includes a mix of some theory and plenty of practice. Our trainers will conduct a series of practice interviews with you, to put your learning into practice. Our cameraman uses broadcast-quality camera gear, microphones and studio lights, to replicate the experience of being interviewed by a TV crew as well as being interviewed on live radio. Using our playback facilities, we provide immediate feedback to you to help you assess and then build on your performance.

Presentation Skills Essentials

Everyone needs to present or do public speaking at some point but many find it uncomfortable at best or anxiety-inducing at worst. We will help to take the nerves out of public speaking and help you to find your true voice and style. We will work with you to identify and shape your story, before sharing the practical tools and techniques to tell it in a way that resonates and engages. You’ll learn more about the importance of knowing your audience and there’ll be plenty of practical exercises to enhance your voice, body language and overall presence. By the end of this session you will know how to deliver your story, pitch or presentation in a memorable way, no matter how big, small, reluctant or receptive your audience.

If you are interested in any of these sessions, please contact our Head of Training & Capability,
Michele Fonseca on 0419 661 121 or email

About Our Trainers

Our trainers are highly experienced practitioners who know their craft inside out and are passionate about sharing their skills and insights.

Michele Fonseca

Head of Training and Capability

With more than two decades’ experience in media and communications, Michele is an accomplished media and presentation trainer, interviewer, presenter, coach, facilitator and change management specialist. Beyond her career at the ABC as a journalist and senior executive, Michele has also worked as a communications consultant and media trainer for Victorian government agencies and emergency services. She has excellent oral and written communication skills and is passionate about helping others to find their true voice and meet their potential.

Clare Gleghorn


Clare has more than a decade of experience working in government, public affairs and corporate communications roles in Australia and overseas. Clare was previously the Director of Corporate for the Melbourne office of Edelman and started her communications career with the Victorian Government. She has also worked in the UK with Shell and the UK Government.

Anna Gillett

Principal Consultant, Head of Risk, Issues and Crisis

Anna has more than 15 years’ experience in corporate affairs, focusing on strategic communications, stakeholder engagement, issues and crisis management. Anna held senior corporate communications, government and stakeholder relations roles at Melbourne Airport and has experience in the telecommunications, engineering, infrastructure, energy, mining and agriculture sectors.

Anna Butler

Group Client Director

Anna has more than seven years’ experience working in communications for public, not-for-profit and private sectors. Prior to joining Bastion Reputation Management, Anna was a Strategic Communications Adviser for the Victorian Government’s Department of Health and Human Services, working across the department’s housing and sport portfolios. Anna has also worked on housing development programs for a social housing organisation in London. She was the communications lead for a project building the first social housing in the London borough of Lewisham for 30 years.

Need urgent support?

To find out more about how we can help you, send us your details by following the below link and we’ll be in touch. If you need urgent assistance, please call us on 0407 400 695.

Contact Us

Bastion CollectiveBastion Reputation Management is part of Bastion Collective, which is the largest independent communications agency in Australia. We exist to be the Bastion of Australian Ingenuity. Our integrated agency network allows us to deliver simple, original and resourceful communications solutions to our clients’ complex problems. Bastion Collective clients can use us for one specialist service or our entire integrated offering, delivered through one central point of contact. We do this all to help our clients create, grow, measure and protect their businesses.

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